BOOKING TERMS & CONDITIONS
Deposit Policy:
Reservations will be converted to bookings upon the client paying a deposit of 30% of the accommodation cost for bookings made at least 60 days prior to the arrival date. Deposit must be received within 7 days after notification of the reservation or the date 60 days prior to the departure date, whichever occurs first. The balance of the accommodation cost must be paid no lather than 30 days prior to the arrival date. A reservation will lapse if the client does not pay the deposit by the due date for the relevant payment.
A binding contract will be formed when Bullo River Station confirms the booking, which it will do on receipt of the deposit. Bullo River Station reserves the right to withdraw, change, cancel or reallocate the accommodation and the arrival date at its discretion until the booking is confirmed.
Booking Policy:
Balance or payment must be made in full 30 days prior to the date of arrival. For bookings made within 30 days of travel, payment must be received within 48 hours of booking.
Cancellation Policy:
Any cancellation of reservations by the client must be provided in writing to Bullo River Station, and are subject to payment of the cancellation fees set out below and will be effective only upon written acknowledgement by Bullo River Station.
If a cancellation is received more than 60 days prior to the arrival date, Bullo River Station will refund the deposit paid or a full refund of monies will be made paid where applicable.
If a cancellation is received between 60 days and 30 days before the arrival date, Bullo River Station will retain or charge the full deposit (being 30% of the accommodation cost) as the cancellation fee.
If a cancellation is received within 30 days of the arrival date, a charge 100% of the booking cost is the cancellation fee.
Unused Services:
No refunds can or will be given in connection with circumstances arising beyond the reasonable control of Bullo River Station i.e. flight delays by airlines/contracted charter companies or client failure to appear for accommodation. No refund can be given for any unused services or early departures.
Travel Insurance:
We strongly urge comprehensive travel insurance to cover clients for cancellations, medical emergencies, additional expenses etc. All guests will be asked to sign a form of indemnity on arrival at Bullo River Station. During the wet season (November-March) we recommend some buffer in your itinerary in case of inclement weather and delays to flights.
Validity of Rates:
Unless otherwise specified, all rates are valid from 01 April 2009 to 31 March 2010. We reserve the right to amend rates should the cost of services increase beyond our control. Bullo River is closed each year in December, January and February during the peak of the wet season.
Air Charters & Weight Restrictions:
There is a general weight restriction for luggage of 10kgs per person in soft bags only with each aircraft type having a maximum payload (weight of passengers and luggage). Most charter flights are based on single engine aircraft. If a twin engine aircraft is required then please contact us for applicable additional cost. Likewise, if a single engine aircraft is booked and a twin engine aircraft is required on the day of travel due to weather conditions or any other reason, this will be at the client's expense. It must also be noted that a delay in travel time or date may occur in extreme circumstances where an upgrade to a twin engine aircraft is not available. Please make sure all clients are adequately insured for such events.
Please advise the following when making a booking request:
- Passenger full names and ages
- Preferred rooming arrangements
- Arrival and departure dates
- Method of arrival and departure
- Any special dietary requirements, food allergies or medical conditions
